Privacy Policy

At Medical Bill & Claim Resolution, MedicalBillandClaimResolution.com (MBCR) we value our relationship with you and place the highest importance on respecting and protecting your privacy. We appreciate the trust you place in us to treat your information carefully and sensibly. Our services are strictly confidential.

This Privacy Policy outlines the types of personal information we receive and collect when you use any of the services offered by MBCR, including the MedicalBillandClaimResolution.com website and governs data collection and usage. By using the MedicalBillandClaimResolution.com website, you consent to the data practices described in this statement. These practices may change, but any changes will be reflected in a revised version of this Privacy Policy and posted on our website and changes will only apply to activities on a "going forward" basis. You are encouraged to review the Privacy Policy whenever you visit and make sure you understand how any personal information you provide will be used or disclosed.

The following describes how we may use and disclose this information, as well as some of the steps we take to safeguard information. We hope this will help you make an informed decision about sharing personal information with us.

Information We Collect

We may collect personally identifiable information, including but not limited to your health information including but not limited to: name, address, telephone number, e-mail address, social security number, case identification number, medical bill data, medical records, billing records, claims information, insurance information, medical provider information, prescribed medications, health risk status, and other health and wellness related information. We may receive this information either directly from you or from a third party pursuant to your written authorization. This information needs to be collected, maintained and made available so that MBCR can administer services and advocacy on your behalf.

Email, fax and electronic file communication that you may send to us via the links on MedicalBillandClaimResolution.com website may be shared with negotiation professionals, customer service specialists and/or the MBCR employee that is most likely to be able to address your inquiry. Employees who misuse information are subject to disciplinary action, including termination. If you provide personal and health information in your email, it will be used only for the purposes of answering your email. From time to time, we may send you service-related emails, such as a welcome email when you register with our website.

The MedicalBillandClaimResolution.com website is not directed toward children under 13 years of age. Personally identifiable information of children under 13 may only be submitted to MBCR by the childís parent or legal guardian.

The site may also collect third party dependent information such as name, email, phone number and group insurance number in order to submit a bill for review.

We may collect and store sensitive information such as account and purchase information, including credit card and related payment information, on your behalf as part of the services provided to you.

In addition to the individual-oriented information above, MBCR may collect and store aggregate user statistics and other information about the online activities of customers, such as tracking the number of customers who use certain features of our service.

Data Retention

We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreement.

How We Collect Information

In addition to the methods described above, we may also collect information using cookies, web beacons or similar technologies. These methods permit us to collect various types of information, including which pages you visit, which of our email messages you read, and other information. MBCR uses cookies for website visitors to collect aggregate information on the number of visitors to our site and other information about the number of pages viewed on the site. No information collected in this manner is linked to personal or health information. Cookie information is used only by MBCR to analyze trends, to administer the site, to track usersí movements around the site and to gather demographic information about our user base as a whole. We may use a third party tracking service to gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We use secure socket layer (SSL) encryption to help protect this information while it is in transit between your computer and our servers.

In areas that contain your personal information, health information and credit/debit card information, we encrypt private data elements.

Protecting Your Information

MBCR protects your personal information from loss, misuse, unauthorized disclosure, or unauthorized alteration by using reasonable procedural, technical, and physical security controls and safeguards, protecting your personal and health information and safely disposing of information no longer needed.

Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information.

Use and Disclosure of Your Personal Information

MBCR will use and disclose your personal information only as necessary to administer the services you have agreed to or as otherwise set forth in this Privacy Policy.

MBCR uses the information collected from the site to conduct our negotiation and advocacy services and to provide you with related information services. MBCR may use certain pieces of information, collected through registration or otherwise, to construct aggregate (non-personal) demographic or statistical profiles of our customer group and the nature of transactions entered in our website.

We may disclose your personal information to contracted service providers and trusted strategic partners but only in connection with the services we provide to you as related to negotiation and advocacy. If we disclose your personal information to these third parties, we will ensure that they agree to implement appropriate safeguards to protect the privacy and security of your personal information.

Your information will only be made available to you, your healthcare provider and MBCR. We ensure that your healthcare provider exercises the same level of care that we do when we exchange information with them.

In the course of MBCRís business development and for other lawful purposes, the company may disclose aggregated or summary level (non-personal) data about our customer group as a whole in order to describe the size and demographics of our services.

We may disclose your personal information when required by law or other lawful process to do so.

In the event personal information must be disclosed to judicial or other government agencies subject to laws, statutes, warrants, subpoenas, or other governmental orders, fraud prevention or investigations, MBCR shall disclose only such part of the personal Information as is specifically required by the terms of such legal order. We may do so when: (i) permitted or required by law; (ii) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or (iii) investigating fraud which has already taken place.

We will not disclose your personal information to any third party for their promotional or marketing use without your consent.

All emails and newsletters from this site, except for emails containing specific information related to your account, if any, with MBCR, allow you to opt out of the use of your personal information for further mailings.

Upon your request or at the conclusion of our relationship with you, we will return or destroy all of your personal information, whether maintained by us or by our third party vendors.

Sharing and Use of De-Identified Information

We may use de-identified information (information that has been stripped of any information that could be used to identify you) for any reason and share de-identified information with affiliates, partners and other third parties. This information is usually aggregated (combined with information from many other users), and may include information such as traffic patterns, trends in connection with various types of inquiries, and other information.

Links

The MedicalBillandClaimResolution.com website may contain links to third-party websites. MBCR is not responsible for the privacy practices or the content of such websites.

Disclaimer

MBCR does not provide health insurance or medical services, nor does it recommend treatment. We are not affiliated with any insurance company, hospital or medical provider, and do not broker, sell or recommend any insurance company or policy.

MBCR provides administrative and informational services through its employees. All MBCR Services are offered in a manner that fully respects and protects the privacy of our customers and the confidentiality of their personal health information.

As we continue to evolve our website and revise our Internet Privacy Policy to keep it current with changing standards and regulations, our policies may change. We encourage you to refer to this policy on an ongoing basis to stay abreast of our most current privacy policy practices.

Please remember that any information you voluntarily disclose online, such as blog comment postings, may be collected and used by others without your permission. To request removal of your personal information from our blog, contact us by email. Furthermore, if you provide any information to parties who provide websites that are linked to or from MedicalBillandClaimResolution.com, different rules may apply to their collection, use or disclosure of your personal information. We encourage you to review these websites' policies before revealing any sensitive or personal information.

This Internet privacy policy describes Medical Cost Advocate's policies and practices for collecting, handling and protecting information you may provide while at our Website. This policy became effective in June of 2006 and is updated periodically. If you have any comments, or concerns about our Internet privacy policy or the information practices of this website, please contact us by email or by mail at Medical Bill & Claim Resolution 625 N. Michigan Ave., Suite 600 Chicago, IL  60611. 

Contact Us

Questions or complaints regarding this policy and our practices should be directed to MBCR Customer Service by e-mail or telephone at (855) 612-MBCR (6227) or by postal mail to Medical Bill & Claim Resolution, 625 N. Michigan Ave., Suite 600, Chicago, IL  60611.