Medical Bill & Claim Resolution (MBCR) / medicalbillandclaimresolution.com (jointly referred to as “MBCR”) value our relationship with you and place the highest importance on respecting and protecting your privacy. We appreciate the trust you place in us to treat your information carefully and sensibly. Our services are strictly confidential.
The following describes how we may use and disclose this information, as well as some of the steps we take to safeguard information. We hope this will help you make an informed decision about sharing personal information with us.
We may collect personally identifiable information, including but not limited to: name, address, telephone number, and e-mail address. Email, fax and electronic file communication that you may send to us via provided links may be shared with customer service specialists and/or the staff member that is most likely to be able to address your inquiry. Staff who misuse information are subject to disciplinary action, including termination. If you provide personal and health information in your email, it will be used only for the purposes of answering your email. From time to time, we may send you service-related emails, such as a welcome email.
In addition to the individual-oriented information above, we may collect and store aggregate user statistics and other information about the online activities of customers, such as tracking the number of customers who use certain features of our service.
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreement. In addition to the methods described above, we may also collect information using cookies, web beacons or similar technologies. These methods permit us to collect various types of information, including which pages you visit, which of our email messages you read, and other information. We utilize cookies for website visitors to collect aggregate information on the number of visitors to our site and other information about the number of pages viewed on the site. No information collected in this manner is linked to personal or health information. Cookie information is used only to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. We may use a third party tracking service to gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We use secure socket layer (SSL) encryption to help protect this information while it is in transit between your computer and our servers.
Your personal information is protected from loss, misuse, unauthorized disclosure, or unauthorized alteration by using reasonable procedural, technical, and physical security controls and safeguards, protecting your personal information and safely disposing of information no longer needed.
Only authorized staff, agents and contractors (who have agreed to keep information secure and confidential) have access to this information.
We use the information collected from the site to conduct our negotiation and advocacy services and to provide you with related information services. Certain pieces of information collected through registration or otherwise, may be used to construct aggregate (non-personal) demographic or statistical profiles of our customer group and the nature of transactions entered in our website.
We may disclose your personal information to contracted service providers and trusted strategic partners but only in connection with the services we provide to you as related to negotiation and advocacy. If we disclose your personal information to these third parties, we will ensure that they agree to implement appropriate safeguards to protect the privacy and security of your personal information.
In the course of business development and for other lawful purposes, the company may disclose aggregated or summary level (non-personal) data about our customer group as a whole in order to describe the size and demographics of our services.
We may disclose your personal information when required by law or other lawful process to do so.
In the event personal information must be disclosed to judicial or other government agencies subject to laws, statutes, warrants, subpoenas, or other governmental orders, fraud prevention or investigations, we shall disclose only such part of the personal Information as is specifically required by the terms of such legal order. We may do so when: (i) permitted or required by law; (ii) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or (iii) investigating fraud which has already taken place.
We will not disclose your personal information to any third party for their promotional or marketing use without your consent.
All emails and newsletters from this site, except for emails containing specific information related to your account, if any, allow you to opt out of the use of your personal information for further mailings.
Upon your request or at the conclusion of our relationship with you, we will return or destroy all of your personal information, whether maintained by us or by our third party vendors.
We may use DE-identified information (information that has been stripped of any information that could be used to identify you) for any reason and share DE-identified information with affiliates, partners and other third parties. This information is usually aggregated (combined with information from many other users), and may include information such as traffic patterns, trends in connection with various types of inquiries, and other information. The MBCR website may contain links to third-party websites. We are not responsible for the privacy practices or the content of such websites. We do not provide health insurance or medical services, nor does it recommend treatment. We are not affiliated with any insurance company, hospital or medical provider, and do not broker, sell or recommend any insurance company or policy.
We provide administrative and informational services. Services are offered in a manner that fully respects and protects the privacy of our customers and the confidentiality of their personal information.
Please remember that any information you voluntarily disclose online, such as blog comment postings, may be collected and used by others without your permission. To request removal of your personal information from our blog, contact us at firstname.lastname@example.org. Furthermore, if you provide any information to parties who provide websites that are linked to or from email@example.com, different rules may apply to their collection, use or disclosure of your personal information. We encourage you to review these websites' policies before revealing any sensitive or personal information.
Questions or complaints regarding this policy and our practices should be directed to firstname.lastname@example.org.